At ORA Spices, customer satisfaction is our priority. We strive to deliver premium-quality products in perfect condition. If you experience any issue with your order, please review our Refund & Return Policy below.
1. Eligibility for Returns
Due to the nature of food and consumable products, returns are accepted only under the following circumstances:
- Product received is damaged during transit.
- Product received is defective or contaminated.
- Wrong product delivered.
- Product packaging is tampered with before delivery.
- Product is missing from the order.
To be eligible for a return, the product must:
- Be unused and unopened.
- Be in its original packaging.
- Be reported within 48 hours of delivery.
- Be accompanied by order details and proof of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used products.
- Products with damaged packaging after delivery.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).
- Products returned without proof of purchase.
- Change of mind after delivery.
3. Reporting a Return Request
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
Please provide:
- Order Number
- Customer Name
- Contact Number
- Photographs or videos showing the issue
- Description of the problem
Our support team will review the request and respond within a reasonable timeframe.
4. Refund Process
Once your request is approved:
- Refunds will be processed to the original payment method used for purchase.
- Processing time may vary depending on the payment provider and banking channels.
- In certain cases, store credit or product replacement may be offered instead of a refund.
ORA Spices reserves the right to verify claims before approving refunds.
5. Replacement Policy
Eligible products may be replaced if:
- The wrong product was delivered.
- The product arrived damaged.
- The product was defective upon delivery.
Replacement requests are subject to stock availability.
If the same product is unavailable, an alternative solution such as a refund may be provided.
6. Cancellation Policy
Before Shipment
Orders may be cancelled before dispatch by contacting our customer support team.
If the order has not been shipped, a full refund will be processed.
After Shipment
Orders cannot be cancelled once they have been dispatched from our warehouse.
7. Delivery Issues
Customers are requested to provide accurate delivery information while placing orders.
ORA Spices shall not be responsible for delays or delivery failures caused by:
- Incorrect address information
- Incorrect contact details
- Recipient unavailability
- Courier partner delays
- Natural disasters or force majeure events
8. Refund Timeline
After approval:
- UPI Refunds: Typically 3–7 business days
- Debit/Credit Card Refunds: Typically 5–10 business days
- Net Banking Refunds: Typically 5–10 business days
- Wallet Refunds: As per provider processing timelines
Actual timelines may vary depending on banks and payment gateways.
9. Quality Assurance
All ORA Spices products undergo quality checks before dispatch. We take every reasonable measure to ensure that products reach customers in fresh and hygienic condition.
Customers are encouraged to inspect packages immediately upon delivery and report any concerns promptly.
10. Contact Us
For refund, return, replacement, or cancellation requests, please contact us.
We appreciate your trust in ORA Spices and are committed to resolving customer concerns fairly and efficiently.
