Welcome to ORA Spices. By accessing, browsing, or purchasing products from our website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. About ORA Spices

ORA Spices is engaged in the sale and distribution of spices, hing, seasonings, and related food products. Our goal is to provide customers with high-quality products that enhance their cooking experience.

3. Product Information

We strive to provide accurate product descriptions, images, pricing, and specifications. However:

• Product images are for illustration purposes only.
• Packaging design may vary from the images displayed on the website.
• Product color, texture, and appearance may vary slightly due to natural ingredients.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payments

• All prices displayed on the website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Orders will be processed only after successful payment confirmation.
• We reserve the right to cancel any order due to pricing errors, suspected fraud, or technical issues.

Payments are processed through secure third-party payment gateways. ORA Spices does not store your card or banking information.

5. Orders and Availability

All orders placed through our website are subject to acceptance and product availability.

ORA Spices reserves the right to:

• Refuse or cancel any order.
• Limit product quantities per customer.
• Cancel orders suspected to be fraudulent or unauthorized.

If an order is cancelled after payment, the eligible refund amount will be processed as per our Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within the timelines mentioned on our website.

However, delivery times may vary due to:

• Courier service delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Other unforeseen circumstances

ORA Spices shall not be held responsible for delays caused by third-party logistics providers.

7. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Due to the nature of food products, opened, used, or tampered products may not be eligible for return unless received in damaged or defective condition.

Customers are requested to inspect products upon delivery and report any issues within the specified timeframe.

8. Intellectual Property

All content available on this website, including but not limited to:

• Brand name
• Logo
• Product images
• Graphics
• Website design
• Text content

is the exclusive property of ORA Spices and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, or distribution is strictly prohibited.

9. User Responsibilities

By using our website, you agree:

• To provide accurate and complete information.
• Not to engage in fraudulent activities.
• Not to misuse or attempt unauthorized access to the website.
• Not to upload or transmit harmful code, viruses, or malicious content.

10. Limitation of Liability

ORA Spices shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our website.
• Consumption or misuse of products.
• Delayed deliveries.
• Website interruptions or technical errors.

Customers are advised to check product ingredients before consumption. Individuals with allergies or dietary restrictions should review product information carefully before use.

11. Third-Party Services

Our website may contain links or integrations with third-party services, including payment gateways and logistics providers.

ORA Spices is not responsible for the content, policies, or practices of third-party websites or services.

12. Modification of Terms

ORA Spices reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office location of ORA Spices.